Ramada Plaza By Wyndham Istanbul Tekstilkent

How on earth is this a 5 star hotel!! When we came to the hotel they didn’t tell us that you have to pay the snacks on the minibar. I don’t know if this is common in all other hotels as we don’t travel a lot but it’s their job to let customers know that at the time of their check in. We used some few chocolates and sodas and were charged $50 freaking dollars. Moreover, the food in this hotel is crappy. We ordered chicken rice on our first day expecting some delicious food as known to Turkey. But After waiting 20 minutes, they served us undercooked chicken and rice which tasted awful and disgusting. After that day, we had to take taxi to get some food in downtown. And Guess what!! The taxes owned by the hotels are expensive as well. When they see that you’re a foreigner, they will charge you $40 dollars for just few miles. If you come to this hotel, don’t use the taxi’s owned by the hotel or else you will be overcharged. Also when we were checking out on our last day, they denied that we paid $100 deposit at the day of our check-in. They literally said that we didn’t have any deposit even though we showed them the receipt. My dad and uncle were getting a hair treatment done and they told us that we have pay deposit in case they make mess and ruin the beds. After arguing for 30 minutes, Burkan (don’t know if I’m saying his name correctly) gave us our deposit back when he checked the computer. He remained very respectful and apologized but still I wouldn’t go back to this place if I ever come back to Istanbul. Customer service is not bad but their food is not good and they don’t tell you everything when checking in. Oh yeah, be ready for some flies to accompany you when they serve you RAW food.

I was disappointed to get charged over damaged pillow sheets after I had a hair transplant. I had a blood leak from the back of my head which I didn't do on purpose. Also be aware of themini bar its expensive

I’m very surprised that people have left good reviews about this property. We were put up there by Turkish Airlines after our flight was delayed. This is at most a 3 star. The whole place is old and tired and lost in an industrial suburb. There was no menu in the main restaurant- and they only served their ‘daily specials ‘ .. ie you don’t get to choose what you eat . Housekeeping staff were always rude . Worst of all - they charge you for drinking water ! I guess the hotel must have self designated itself as a 5 star.

I had a bad experience at this hotel! First of all I would like to say that not all of the staff were bad, some of them were rude and unprofessional. Let’s begin by communication; I don’t understand how a hotel like Ramada in Istanbul , one of the tourist destinations, can hire non English speaking at the front desk. This was a huge problem for me and for almost everyone who was staying at that hotel, they don’t even bother to make an effort… now this is the issue why I decided to write a review; at the time of the check in, a front desk who checked me in advised me that I needed to leave a $50 in case I use the mini bar, basically in case you use that $50 should cover what was consumed and this is exactly how the front desk guy said to me; which turned out to be a scam at the day of check out, when I found out that I had to pay 165 euros on top of the $50 I left because I consumed mini small bottles alcoholic beverages and a couple of items were not used at all, which I still had to pay for. At the end the manager got involved and what a manager !!!! Who threatened to call “the police” on me in case I don’t pay for the scam and even said some Bullshit that he is a very strong man or something like that, well if you are reading my review , I have to say to you that you are one of the worst managers I’ve ever encountered in my life. That’s not how to speak to customers idiot , customers who pay your living salary to survive.. I was chocked how sneaky you were when after the terrible things you said , you wanted to offer me Turkish coffee and to my fellow American guy, how dare you man! Such a terrible experience and unprofessional staff. Do well for your country and the beautiful city of Istanbul, don’t abuse tourist and scare them away like that, be a good citizen of your beautiful country. Oh, the breakfast buffet definitely needs some variety, we ( all of the guest seemed to be bored with the same food) felt like were in a hospital…. Thanks anyway and have a blessed day!!!

Really bad experience !
The hotel it self is really good. Nice room and all. Except the service here. We came here as a group. Told the reception we need porter to pick up luggage at 9:00 and we will check out at 9:30.but instead there is a cleaning lady open my door at 8:10. And people come to check my mini bar at 8:45. Then I went to reception talking about this situation. It’s not acceptable. And their attitude just like they don’t feel sorry at all. We paid for 5 star hotel for the quality of stay. And got the experiences like this.