Sura Hagia Sophia Hotel

The rooms were great! Though they were fairly small, they were very clean had good accessibility. The service here was also good, but it had some problems. The employees at the reception area were not very understanding and gave us a hard time as we landed in early and the morning and they would only let us check in earlier if we payed extra. The service in the kitchen was phenomenal and all the staff were super friendly. The location was also very nice. It was super close to both the blue mosque and Hagia Sophia. There were also many local restaurants nearby and the atmosphere was very vibrant and very safe. Overall this was a very nice hotel with some critiques regarding service.

Stayed here 4 nights and was impressed with the overall hotel. The rooms are nice and clean but the twin beds definitely were a bit too close together. Our view was nice of the pool/ outdoor seating but another member in our group got a rubbish review on the 3rd floor.
Pool was nice to use but can be cold even in 25/26 degree weather. Location was super close to everything about a 5 min walk to the main sight seeing places
Would happily return back here again
Big thank you to Ali and his sister for being so lovely at the pool area and a lovely front of house lady from Uzbekistan I think? Who provided us with info as to the trams and a few tips in navigating Istanbul

The hotel is conveniently located near the Grand Bazaar, offering easy access to a variety of food options and a vibrant atmosphere right outside its gates. While the rooms may not be as spacious as depicted in the online photos, it is advisable to verify this aspect prior to check-in to ensure a comfortable stay. The amenities provided are satisfactory, although the breakfast may be considered slightly expensive. Check-in was delayed until 4 pm, which may be inconvenient for some guests. The hotel attracts a diverse group of tourists from around the world, and the nearby Sultanahemad metro station provides convenient access to local transportation. Additionally, the airport is easily accessible from the hotel.

We had the privilege of staying at the Sura Hagia Sophia Hotel in Istanbul, and it was an unforgettable experience! The hotel's location was perfect, with breathtaking views of the Hagia Sophia and the Blue Mosque. The staff were warm and welcoming, going above and beyond to ensure my stay was comfortable. The room was spacious and well-appointed, with a comfortable bed and modern amenities. Highly recommend Sura Hagia Sophia Hotel to anyone looking for an unforgettable stay in Istanbul

So I don't know where to begin, let's say I am a person who values service more than anything. I believe that good service makes the distinction between a good or a bad experience. Let me tell you why I gave this hotel five stars from every point of view.

Firstly, the location. I was searching for a spot in the center, in the old city of Istanbul, where I could easily walk to major attractions and restaurants, immersing myself in the vibe of the old city. From this perspective, the hotel ticks all the boxes. Its location is absolutely brilliant.

Secondly, the reservation process was extremely simple. If you're like me, you appreciate simplicity and speed. I made a reservation on WhatsApp and paid right away. Now, comes the part where we informed them that we would arrive very early in the morning and might require early check-in due to traveling with a child. They said okay, depending on availability, and we would also need to pay for the half-day, which made perfect sense.

When we arrived at the hotel, exactly at the time we specified, they were waiting for us outside. The moment we entered the lobby, they knew who we were. I don't know how, they just requested our passports, said our room was ready, and immediately asked what they could offer. They brought us coffee, water, and whatever else we needed, making us feel welcome from the moment we arrived. The staff is absolutely brilliant, all of them speaking English very well, and they are so friendly and helpful, I can't even begin to praise them enough.

The room was very spacious, and to our surprise, they upgraded us to an even bigger room for free, and didn't charge for the early check-in. The room was modern, beds were extremely comfortable, and the air conditioner worked perfectly well. Not like in the previous hotel where I stayed, where I couldn't sleep at all due to the heat. That was top-notch.

I don't know what else to mention, maybe the fact that whenever you call them for room service, day or night, they are at your door in a matter of minutes, bringing everything you need. They're fast, efficient, and friendly. They even gave my daughter a coloring book and pencils, and when we left in the evening and she started crying in the reception, they came after her and gave her juice. It's the small things that make the experience nice. Not only that, but they also checked on us the next day to make sure we arrived well, were safe, and everything was to our liking.

I can say loudly and clearly, we loved staying there. I recommend this hotel to all my friends. If we ever go back to Istanbul, I'm definitely staying at the same hotel. And believe me, I'm a very demanding person, and if I speak highly of this hotel, it means it's much better than I can even describe. One thing is very clear, the management is exceptional because what you see in the hotel is a reflection of the management. The management is exceptional, the staff is exceptional, and everything is very well put together. So, I can only recommend this from the bottom of my heart. Thank you so much for our wonderful experience, your kindness, and everything you did for us.

Big Rooms in a really good location
the hotel feels more like a 4-star Hotel instead of a 5-star though hence the 4 stars instead of 5 stars.
rooms are spacious and the bathroom has like mirrors everywhere (i've never seen a mirror door before this was the first).

It's close to everything (tourist attractions) so bang for your buck if you want to be close to everything!
Haven't used the pool/spa/sauna because we didn't want to waste too much time on those activities. Hotel staff is nice and friendly.