Tryp by Wyndham Topkapi Mini-hotel

Everthing is nice except to the guys in the reception specifically those staff in the evening. They're very rude! Rudest receptionist and porter (that staff who wears blue uniform). I just had my surgery and asked for my complimentary water for the day because I didn't receive any, then he responded rudely to call the kitchen for water. I called the kitchen and they told me to call the reception again. I called the reception again very nicely. He went to my room with 2 bottles of water very angry, telling me to pay for my "complimentary water". I told him nobody gave me water at that day so I don't need to pay for it. He's telling me to press the callbell inside my room and the cleaning lady will come to give me water and tea. I said I pressed the button but I didn't get anything, and he told me "it's because it's off,." I pressed the weong button. Okay it's off but why do you need to start arguing with me just for 2 bottles of water? I am a very nice and calm lady but this one, I cannot tolerate. Plus I am trying to recover from my surgery. He spoke to despite of my calmness in a very very rude way. Is this how you treat a sick customer in your hotel, who chose to stay with you for 5 nights out of many many hotels in your city? This is very unaacceptable.

The rooms are not being cleaned after each guest
I was staying in Istanbul for one night on my way to Switzerland. After taking a shower before leaving for dinner I discovered a DIRTY UNDERWEAR in the bathroom, right under the stacked towels. I did not want to stay in the hotel, despite the front desk offering me to switch the rooms and I moved to Hilton after I got back from my dinner. Very disappointed