Canal Central Hotel

It was a great experience and the rooms were amazing. I liked how the staff treated me, although the receptionists should speak English better than they do. I loved the smell of the rooms and the cleanliness of the place. Everything was great, but the valet employee did something that got me into trouble. I had previously told the reception that they do not share any information about me, and if anyone asks, they do not give an answer. This is my personal and private right as a guest in any hotel. But when someone came to ask about me, they gave him the answer and told him that I am a guest with them and I got into trouble. In general, everything was great until they revealed my information and gave to an unknown person.

Everything was perfect except room service, some time you need to call to clean ur room.
Apart from this point, everything was perfect.

I liked my visit to this hotel, the room is clean and modern, the view is very nice. The only 2 things i didnt like is the elevators, very slow and very crowded, also the breakfast service is slow too, i went to bring something from the buffet and when i came back i found them cleaned my table and removed my coffee. I asked them to bring me another coffee but it took them forever to do so…. So i left without my coffee!!

We recently stayed at this hotel, hoping for a 5-star experience, but while there were some positive aspects, it ultimately fell short in key areas.

Check-in: The check-in experience was disappointing. The staff member was unfriendly, quiet, and offered very little information, leaving us with a poor first impression.

Room: The room did not meet 5-star expectations. The shower had very low water pressure, making it inconvenient and time-consuming to use. The finishing in the room was underwhelming; we had stayed at a 4-star hotel the previous week, and it far exceeded this one in quality. Additionally, the refrigerator in our room wasn’t working, which caused my baby’s food to spoil—a frustrating and serious issue for families.

Housekeeping: Room cleaning was consistently late. We returned to our room at 5 PM one day, and it still hadn’t been cleaned. We had to hand over the garbage ourselves and skip cleaning entirely, which was unacceptable.

Concierge: On a positive note, the concierge staff were exceptional—very friendly, accommodating, and eager to help. Their service stood out and provided a bright spot during our stay.

View: The view was stunning and deserves 5 stars. However, the hotel should update its photos online. The Burj Khalifa is no longer visible, yet we paid extra for this “premium” view based on outdated pictures.

Breakfast Service: The breakfast service was chaotic and poorly organized. It took far too long to secure a table suitable for a baby, and when we finally got one, I had to bring cutlery myself. The lack of attention from the staff detracted from the overall experience.

Conclusion: While the view and concierge team were excellent, the rest of the hotel did not live up to 5-star standards. Key areas such as room quality, housekeeping, and breakfast service need significant improvement to justify the high expectations and price.

Very good hotel

we had the pleasure to stay at this fantastic hotel, they were generous enough to offer us an upgrade from a deluxe room into a suite and the 19th floor. The suite was super amazing and very clean. All the stuff are very initiative and friendly. we love the saying that and definitely coming back. The valet gentleman were helpful always smiling and accommodating. Thanks all

Lovely hotel, delicious food, beautiful rooms and it's very affordable. The staff is very friendly. If there are issues with the room, they fix it very quickly on the same day. I also became ill during my trip, they offered help and checked up on me, which I highly appreciated! (The guy who delivers shisha, named Eslam, is not only the king of shisha but also great at mixing flavors — he's a hero.) I will return for sure!

Excellent service, nice pool, heated water. Good cooking!