ibis Styles Dubai Airport Hotel

It was a very unpleasant stay, I was frustrated most of the time! I stayed around 4 to 5 nights

- The first room was not clean! only the bed sheets were changed.
- The carpet was not well vacuumed, and the dust was not well cleaned.
- I asked for deep-cleaning three times, and every time I informed them I would be out of the room for 5 hours. In those three times, they told me will do it, but never did.
- The hand soap was broken, they changed it.
- SO many tiny flies everywhere, I literally wake up seeing them next to my pillow!! I asked for pest control, BUT NO RESPONSE AT ALL. I felt disgusted all of the time.
They gave me a one-day complimentary breakfast.
- I changed the room, it was better but still the flies problem was there.
- I requested a million times to fix the safety box, but it was never fixed.
- In the second room, I asked them to clean it multiple times, and they did. but the funny part was, behind one of the single beds on the corner, there was an old bag (maybe from a previous customer). In ALL of the times they cleaned the room, they never noticed it?
- Some of the pillows smelled like storage, they changed it when I requested.
- The dine-in was okay, but overpriced.
- The business center was not working for my whole stay, I missed multiple meetings because of that.

I didn't feel that there were enough staff, but regardless a couple of them were helpful, especially the manager.

Loved the pool experience.

The last 2 days, the rain storm happened, so I was understanding in terms of how busy the hotel got, but all of the points mentioned above was before that.

The breakfast was awesome!
But very bad bathroom water drainage. Your room will full of water and get flooded after shower. No tissue, no shampoo available. 1 of 2 Charger spot has no power so can only charge one device.

It was the worst experience that I've ever had. We had booked 2 rooms for the three of us. Firstly, the moment we arrived, we asked if our bags could be sent to our rooms and they said they didn't have that facility. I personally explained that my parents were not feeling well and it w as difficult for me alone to carry 5 big bags but still they refused to help. Then, none of the rooms had bottles of water or any kind of toiletries and when asked, they said they didn't provide any as it's not how the hotel functions and that these services were charged. We were told that there's free airport drop off service while we we were reserving the rooms but we're never told that the shuttles ran at specific times of the day only due to which we were late in reaching the airport. During the second day of our stay, we came back after sight seeing and found out that only one of the rooms was cleaned up and not the other room. To add to it, a box of food that I'd left in the room, a hand towel and the key card to my room which I had left in the room after taking out the card keys were missing from my room. None of the room supplies were replenished. We'd called the reception and informed them about the above situation to which they only said that they'd look into it but it's been 2 days that I've left the property but nobody addressed the situation yet. I have never experienced such horrible service in my life and would like the concerned authorities to look into what's going on in the hotel please.