Mandarin Oriental Jumeira, Dubai

I want to sincerely thank the entire team for going above and beyond to make my stay as comfortable and accessible as possible. After I shared my feedback about the accessibility in the room, the team immediately made thoughtful adjustments. They removed the coffee machines and drinks from high counters and placed everything at wheelchair level. They brought a special seat for the toilet, and even placed a table next to me to ensure everything I needed was within reach. These may seem like small details, but they made a huge difference.

A special shout-out to Isabel, Tom, Christopher, Rein, all the butlers, and every single receptionist — I’m so sorry I can’t remember all your names, but each of you contributed to making this experience incredibly memorable. Everyone was genuine, kind, and eager to help. The management also followed up with me personally to ensure I was happy with the accessibility adjustments.

All my feedback was taken seriously, and I truly hope to see even more improvements on my next visit. I’ll definitely be coming back — thank you again for the warmth, care, and incredible hospitality.

Mandarin is as good as always

An unforgettable stay – perfection down to the last detail!

Our stay at the Mandarin Oriental Dubai was absolutely perfect from start to finish. The hotel impresses not only with its elegant architecture and luxurious amenities, but above all with its exceptional service.

We would like to particularly highlight the staff, who fulfill every wish with a smile and make you feel welcome and appreciated. The service is not only professional, but also warm and authentic – something you don't find everywhere, even in luxury hotels.

A very special compliment goes to the General Manager, whose commitment and leadership clearly contribute significantly to this first-class atmosphere. You can feel that a team here works with passion and dedication.

We thank you from the bottom of our hearts for this wonderful experience and are already looking forward to our next visit!

One of the best hotels I have ever stayed in – truly unforgettable. The service is absolutely top notch, with every detail thoughtfully taken care of. Upon arrival, I was welcomed with a beautifully arranged selection of amenities, including refreshing welcome drinks, delicious dates, and a thoughtfully prepared fruit platter in the room – such a warm and elegant touch. The rooms themselves are incredibly spacious, luxurious, and simply spectacular. Waking up there felt like a dream. Breakfast was next level – both in quality and variety – and definitely a highlight of my stay. The amenities throughout the hotel are equally impressive, from the stunning pools to the relaxing spa. Everything about this place sets a new standard for luxury.

We recently stayed at the Mandarin Oriental in Dubai and it was one of the best hotel experiences we've ever had. From start to finish, the team completely exceeded our expectations and delighted us in every possible way.
The location is perfect—right on the beach with stunning views, but still close enough to everything in the city. The facilities are fantastic—every detail is thought through, from the beautifully designed rooms to the amazing pool, restaurants, and beach area.
What really made the stay unforgettable, though, was the service. Every single staff member was friendly, attentive, and genuinely caring. A special thank you to Ozgur from IT, who went above and beyond to help us and made us feel incredibly welcome. And Alice from Guest Services—she was so kind and thoughtful with our family. Her warmth and attention to detail really stayed with us.
Even the little touches made a big difference—like the fantastic turndown service that made our room feel calm and ready for the night every evening. It’s that kind of quiet luxury and care that really stood out.
This trip was truly unforgettable for our whole family. We left feeling cared for, relaxed, and already looking forward to coming back.

I had an exceptional experience at the lounge of Mandarin Oriental Jumeira! From the moment I walked in, the ambiance was elegant and relaxing, with a perfect blend of luxury and comfort. The attention to detail in both the décor and service truly sets this place apart.

A special thanks to [Irene], who provided outstanding service—attentive, friendly, and incredibly knowledgeable about the menu. Every recommendation was spot on, making the experience even more delightful. The food and drinks were exquisite, and the presentation was flawless.

This lounge is definitely a must-visit, whether for a casual afternoon tea or a refined evening drink. Highly recommended, and I can’t wait to return!

Check-in was a bit slow, but the bed and disposable items were really comfortable. I really felt that they were carefully prepared and not skimped on.

An excellent stay! The service was outstanding, and the location was perfect. The rooms were immaculate, very comfortable, and luxurious, with a fantastic view. The Club Lounge offered a very homely atmosphere with excellent service. The breakfast buffet was exceptional, and the pool and beach facilities were beautiful. Special thanks to the team for making our stay memorable. I must also mention the concierge team, who did a fantastic job with great recommendations and booking assistance. Additionally, the valet team at the door were fantastic hosts, giving us a warm and heartfelt welcome

Very good stay experience