Metropolitan Hotels Taksim

Horrible experience, wouldn't recommend any one to book this hotel in Taksim square, rooms are super tiny. I had reached there by 2 but still my room was not ready, and then had to take more smaller room has that room would take much more time

One of the worst service they have, you will have to call repeatedly for one small thing also, this happened daily with me.
When I told them to give me plate and spoons, according to them that's illegal and not in hotel policy to give plate and spoons in their room, must have visited soo many hotel but never got such horrible answer.
The street where the hotel is located is also not safe after sunset.

Would not recommend anyone to book this hotel

My stay at The Metropolitan Taksim Hotel was marked by a blend of positives and areas for improvement. Firstly, the hotel's location near Taksim Square proved to be exceptionally convenient, allowing easy access to the vibrant surroundings and nearby amenities. The proximity to grocery stores and food outlets, which operate late into the night, was particularly convenient for ensuring that guests' needs were readily met.

However, despite the favorable location, there were notable aspects of the hotel's maintenance and amenities that left room for improvement. The cleanliness standards fell short of expectations, with instances of dirty wash basins and inadequately cleaned rooms. Furthermore, the absence of essential amenities such as an ironing board, tissues, and international sockets for charging, detracted from the overall guest experience, especially for travelers from diverse backgrounds.

Moreover, the lack of a comprehensive breakfast menu and jet sprayer in the washrooms, given the predominantly Middle Eastern and Subcontinental guest demographic, was a missed opportunity to cater to the specific preferences and needs of these guests. The unreliable Wi-Fi, torn towels, and broken lamp shades further added to the inconvenience experienced during the stay.

Despite these shortcomings, I must commend the hotel staff, particularly Mr. Hamza, for their professionalism and efforts to address concerns promptly. Their attentive service and willingness to accommodate guests, such as arranging room changes when necessary, were appreciated and helped mitigate some of the challenges faced during the stay.

While my overall experience at The Metropolitan Taksim Hotel was decent, with certain positive aspects, including the accommodating staff and convenient location, I believe there are other options available in the same area that may offer a more satisfactory experience, particularly in terms of maintenance and amenities. Nevertheless, I hope that the feedback provided can contribute to the ongoing efforts to enhance the quality of service and facilities offered at the hotel.

it's a terrible lying hotel we didn't eat anything and we still had to spend 880 tl we paid for the food from the restaurant and we didn't eat anything from the mini bar and still had to pay for the food the service is absolutely horrendous we asked for tissues and water never even got it the room is small and ugly the buffet is terrible and the staff are unwelcoming and extremely rude made me feel uncomfortable the guy at the reception was making weird comments we also at the last day got told no food from outside which is so stupid if we don't pay for the food at the mini bar we can't get food from outside?????? terrible is the only word I can say about it

Rooms are nice. Beds are fine, bath room is nice - enough space. Room has enough space for your clothes and luggage.
But staff does not really speak anything else than turkish - at an international hotel. Absolutely insufficient English, French, Italian, German.
Not even able to organize cabs/taxis. The excuse: "We do not have an agreement with a taxi company."
Surrounding area is nothing but ugly.
Houses in the neighborhood are good for demolition.

You have to respect;
They don't serve alcohol.
Night ends at 5:45h because of the morning call of the muezzin.