Pullman Istanbul Hotel & Convention Center

This is a 5* hotel unless you are placed here by Turkish airlines. Then you may not receive 5* treatment.

I was informed that all my meals would be included, I arrived at 22:00 and it took 45 mins to check me in. By the time I got to my room the restaurant was closed but was advised at reception I can just order room service. What they don’t tell you is that room service is not covered and you have to pay. The guy who bought the food to the room was extremely rude to me.

There was a used towel in the shower and the last persons slippers on the floor on my room.

Breakfast, I like eggs in the morning. The scrambled eggs were so watery. I asked for an omelette but was informed I’d have to pay. So I had to eat french fries for breakfast.

Lunch time. I sat down and was given a glass of water. Then a bowl of soup. No choice of menu. Then a salad. I left at this point. Luckily for the hotel I do not have any allergies. Surely guest should be provided with a menu.

I was informed at check in my check out time was 17:00. At 16:45 reception was calling me telling me I needed to come down as my transport has arrived. We don’t leave until 17:20.

All in all an awful hotel experience.

This is my second stay with the Pullman group. What a disappointment. Nothing compared to the Maldives Pullman resort.
The Good: beds are comfortable so you will get a good nights rest.
It is a distance from main areas so you will need transport to get to things.
The not so good:
The customer service is lacking, it seems as though no one wants to be at work. The people are not rude just indifferent.
The phones in the room do not work so you will have to play with waiting to see where and if the call gets connected. I had to walk down to the lobby to ask for things. The pool towels must be delivered to your room along with anything else you may need. The AC didn’t work in 2 out of 3 rooms we were in. We contacted services and they did come and fix it. Several of the light bulbs were out, there was no towels or soap upon arrival. The food at the buffet was mediocre. The concierge tries to have you buy a $100 to $200 4 to 5 hour taxi with chauffeur. Do your self a favor and either use the nearby cheap and effective public transportation or take a taxi to what you want to see. You will be walking to see things anyway.

Had I not stayed in a Pullman before, I would completely stop going to any of their hotels. Hopefully, management will look at the rooms and way the hotel is ran.