Saffron Hotel

I booked on March 30, 2024 for 3 nights. March 31 - April 3 , the receptionist took my ID then after I paid the bill and she gave me a receipt, after I booked I asked the receptionist what my brother needs to show because he will be first he will check-in. because I'm still at work. The receptionist said, just show them the receipt with your name and booking reference on it. The last few days, our stay here was okay, there’s no problem except the wifi. Today is our last day here around 1:40 am when I reached the hotel from outside. I smiled at the receptionist and when I was walking to the elevator there was a security guard there he asked me which room I showed my access card I said 401, so I thought it was okay. when I entered the room, someone rang the doorbell, when I checked before I opened it I saw the security guard then I opened the door. He suddenly asked me for my ID and then I asked for what? Why? He insisted on taking my ID. because they said I didn't give ID , so I gave it along with the receipt booking paper given by the receptionist when I booked. and his approach is not good. Is that how you treat your guests? you tell me that I did not provide ID, how did I book here in your Room or Hotel without ID? then I went down to the reception with the booking receipt and to follow the secuity because he took my ID. When I was at the reception, the way the receptionist and security guard talked to me was very unprofessional because they insisted that I did not give ID. second, you asked me earlier when you saw me going up to my room, why from there you didn't ask my ID? , then why do you have to go to our room , they said it's not in their system! I said they would check the cctv when I booked if I didn't give ID. especially the security guard, the way you approached me it’s not good, the way you talk to me as if I'm not a guest. then when I left , while waiting for the elevator, he still didn't stop talking, and he even said something bad to me! so I came back and said what did you say? repeat what you said! . Your customer service is not good and I will never recommend this hotel because you did not treat well your guest ! very poor service! !!!!!!!

Service & staff are quite helpful.

Unfortunately, regardless of their efforts they have a low standard of a hotel to work with. Tiny beds with bedworn & dirty looking sheets are NOT a welcome sign. Given that sleeping is THE principal reason for a hotel room ... It's difficult to enjoy one's thereafter.

I'll not refer .....

great location. 5-minute walk away from Al Rigga metro station. Supermarkets and restaurants just all over the street.
Terrible wifi connection. Always disconnected and very low speed internet ! I had to purchase my own internet plan on my phone and used cellular data all the time.
Housekeeping only on request.
pests and insects all over the room. I literally saw little cockroaches in the mini fridge!
I would never book a room in this hotel again.
But if you are traveling on a budget you have no other options.

Dirty room smelly bathroom and some staffs are not friendly very bad experience I ever had!!!! Never again 😇😇 they also charged 30 dirham extra for parking.. they start asking for checkout after 12 Pm cleaning staff knocking the door about three times and asked why not checkout!!! Reception staff also called ☎️ two three times 😳😳 Wifi connection is not working properly, most of the time I used my mobile data.I escaped from there after all these incidents. Some staffs are so friendly in the morning shift. I appreciate