Pickalbatros Jungle Aqua Park - Neverland Hotel

Amazing
Very good
Hopefully
Best for the family

I have been traveling on all-inclusive vacations annually for the past 15 years, and unfortunately, this was the worst check-in experience I have encountered.

I booked through a third-party agent, whose policy states that guests up to 17 years old are considered children. However, upon arrival, the hotel insisted that anyone over the age of 12 is classified as an adult. While I understand that policies may vary, this is clearly an issue that should be resolved between the hotel and booking agent, rather than placing the burden on guests. Instead, I was asked to pay an additional $900 USD to “upgrade” my 15-year-old niece. After lengthy discussions, including with the manager, we were pressured into paying $450 USD.

What made the experience particularly disappointing was the manager’s unprofessional behaviour. He refused to speak directly with me or other women in my family, insisting instead on addressing a male relative. This was not only disrespectful but also left us feeling unwelcome and uncomfortable.

It is unfortunate because the hotel itself does cater well to children, and most of the staff we encountered outside of check-in were polite and helpful. However, the food was average, with limited variety, and drinks were basic, with only two cocktails available that were of poor quality.

While the facilities had potential, the check-in experience and management’s handling of the situation overshadowed our stay. Based on this, I cannot recommend this property and will not be returning.

Great place for families vacation

The staff around kitchen area were lovely and friendly. Life guards were very good with the children.

Great resort not far from the airport where there is plenty to do for people for kids of all ages. Thrill seeking water rides, splash parks, foam parties, stacks of pools and sundowners, fitness activities, gym and sauna plus feast of food choices and drinks on tap. Great service from the staff there and a really fantastic holiday!

During our family trip to Jungle Aqua Park, we were thrilled by the idea of staying in a resort that promised fun, relaxation, and plenty of activities with its all-inclusive offerings. Sadly, while there were some bright spots, much of our experience left us feeling frustrated, and at times, even scammed by the way things were structured.

The Good
- The facilities themselves are well-maintained and visually appealing. The pools and theme park rides, when open, provided excellent entertainment for both adults and kids.
- The variety of pools and slides seemed promising on paper, and when operational, they delivered an exciting experience.

The Not-So-Good
1. Questionable All-Inclusive Facilities & Timings
The biggest disappointment of our stay was the deliberate clash in operating times for different amenities. For instance, dinner ended abruptly at 8:30 PM, but the popcorn, doughnut, and candyfloss stalls at the theme park (especially appealing to kids) shut down only half an hour later at 9 PM. This left us scrambling to enjoy everything in the tiny time-slots available and made it nearly impossible to take full advantage of what's included.

Even more frustratingly, theme park rides for adults were bizarrely restricted, with only one ride open per night as a rule. This limited options and left us wondering why the resort would restrict its own attractions.

2. Artificially Prolonged Queues
Breakfast became a daily test of patience. The focus on one egg station for omelets—not even offering options like scrambled or fried eggs—created unnecessarily long lines. It often felt like the resort intentionally used these extended wait times to waste your morning, essentially cutting into the time you could use for exploring the resort’s facilities. Not ideal when you're already struggling to balance overlapping schedules!

3. Staff Attitude & Service
Another major letdown was the attitude of many staff members. We found them to be unfriendly, unhelpful, and sometimes even outright rude. When raising questions or trying to understand how things worked, we were made to feel like an inconvenience rather than welcome guests. Customer service is key in any resort, and unfortunately, Jungle Aqua Park missed the mark on this front.


- Better alignment of operating times across the resort to allow guests to enjoy all-inclusive perks without a rushed experience.
- More consistent opening of adult rides so guests can maximize their enjoyment of the waterpark.
- Breakfast options should be expanded beyond omelets to reduce queue times and provide more variety.
- Training the staff to prioritize customer service and handle guest inquiries more politely would greatly enhance the guest experience.

While Jungle Aqua Park showed flashes of potential in terms of its facilities, the inefficiencies and poor management of schedules made it difficult to fully enjoy what was offered. What should have been a stress-free, family-friendly vacation often turned into a logistical challenge, filled with avoidable friction and unnecessary waiting. With improvements in scheduling, staff attitude, and a more guest-centered approach, this resort could truly shine. However, as it stands now, I would hesitate to recommend it, especially for families looking for a relaxing time.

The Facilities of the place are amazing for all ages. Food was average but plentiful. The water temperature was just too cold to fully enjoy it, as in you always felt a little bit too cold to stay in and enjoy the pools or slides. The resort was clean even though the staff were not as friendly or helpful.
We also received a below average room at first and then was swapped only the next day. It looked like they are used to switching rooms as this was a regular process for lots of guests. This is disappointing as you want to enjoy from the first day and not have to pack and unpack twice. It felt like they take a chance on guests not complaining and only once you do complain will they give you a better room.

The hotel offers exceptional service and a welcoming atmosphere. Here are a few aspects that contribute to such an amazing experience:

1. Attentive Staff the go above and beyond to meet your needs, it makes a huge difference. Personalized service, friendly interactions, and prompt responses create a warm and inviting environment.

2. Ambiance the overall atmosphere is amazing, including its decor, lighting, and music, greatly enhance the experience. A cozy, beautiful setting leaves a lasting impression.

3. Unique Offerings weather it’s the gourmet dining, exclusive activities, or beautiful scenery