Hotels in Madrid

Great location in the Gran Via area. Helpful and welcoming staff. Location approximate to shopping, dinning and sight seeing is great. Highly recommend

As I wrote to hotel management, my room layout is innapropriate. If you are washing hands, your body block access to toilet and shower. When compared to Regina or other hotels in the area, this hotel is overpriced.

Great location on Gran Via surrounded by shops and restaurants plus a comfortable 20-minute walk to most of Madrid's attractions. Clean room and friendly staff. Definitely enjoy tapas and drinks at the rooftop bar.

Brilliant place. Excellent rooms which have everything you need. Clean, not too noisy. Blackout blinds. Excellent customer service. Especially Abdullah security guy.

Great hotel. Rooms were big and spacious. Great location. Walking distance to shops, restaurants, bars and main plazas. Rooftop bar is a huge plus

Hotel was great! The rooftop bar was gorgeous and had great vibes, plus our room was nice and spacious. Would definitely stay there again.

The hotel is very conveniently located, right outside the subway station. There are also department stores and various shops nearby. The hotel rooms are clean and very comfortable.

Nice facilities and environment

Well located hotel with all equipment that you need, nice variety of food.

Nice room, very nice staff, highly recommend

Great location in the centre. The staff are very friendly and welcoming. I really enjoyed my stay . I will definitely rebook this place next time.

The hotel is good looking and modern. But that’s it. It seems a little pretentious, since the amenities in the room are not that good quality. Also be careful when you book because they might not care too much if you need a double room or twin room. I asked for a double bed (that’s what I booked) but they gave me a twin bedroom. I won’t come back here and I would recommend to choose other hotels in...

The room is spacious, clean and tidy. Staff are super helpful and nice.

Comparing to other hotels in other cities in Spain, this hotel is relatively good and the room was big enough, bathroom clean enough. It is a bit far from city center though

The hotel is well located next to the metro and fortunately not too close to the city center. The welcome was okay, but nothing special! The pool was closed when we made our trip, which was a shame. A big plus for the access to the large gym!

Spacious and clean room, front desk is ok, but not much amenities like slipper, complementary water bottle or coffee at front,.

There are no slippers in the room, but you can ask for them. The service is quite friendly and you can also go downstairs to ask for hot water. The hotel is old, but the facilities are not old either.

There is construction going on downstairs. Since the floor is low, it feels close when you open the curtains, which is not a good experience. Other aspects are also average, but the advantage is high cost performance and convenient travel.

My favorite transit hotel in Madrid. There is a free shuttle bus. It is close to the airport (10 minutes). It is surrounded by a safe community. There is also a subway station that can be reached by foot and it is not on the airport line, which saves a lot of subway fees.

The shuttle bus is free, but you need to make a reservation directly on their website. It's close to the airport and the subway station. There's a supermarket nearby that's open on Sundays, which is convenient. It would be better if there was free water and a kettle in the room.

Very good hotel, very good service for shuttle bus to airport.

Because we didn't make an appointment for airport pickup, we couldn't find the hotel's car when we arrived at Terminal 4 of Madrid Airport (it turned out that we needed to make an appointment). We took a U-ride, but the road was full of twists and turns, and the driver drove for nearly half an hour to get us to the hotel. The hotel is very remote, and we would never dare to go there alone at night...

The hotel's front desk service and breakfast are very good. It's only a few minutes' drive from the airport. If you are in transit, I highly recommend this hotel. The front desk staff is very enthusiastic and will answer any questions.

We were a bit late check in but still able to process , however the reception man was not too polite and we are 3 guests he just offer 1 room key card for us, unreasonable

Las Letras Gran Via is the perfect base to stay in Madrid. Beautiful hotel and clean rooms. We will definitely be back as we have so much more to explore in Madrid. The staff were friendly and welcoming and the cava in the room was a lovely touch for our Birthday! The Gran Cavel bar was wonderful to people watch with a G&T and the classic Vermouth.

Location is amazing, on the Main Street and a 5-10 minute walk to most areas and attractions. Staff are very friendly and pleasant, our room was large and the balcony my was very nice! Would recommend staying here!

Super hotel with super staff ..both the Azaharas at reception were so helpful and professional throughout our recent stay late April / early May 2024. Thank you to all ..you really made our stay special. The room was lovely as was decor and traditional features and despite being so central was so so quiet with extremely comfortable beds. Breakfast service was very good and again lovely staff. Bar...

We enjoyed our stay in the hotel for the following : 1- All the staff are friendly and supportive especially Antony & ‏Azahara whenever we asked them for anything they help . 2- The food & drinks is soo yummy, big thanks for all the restaurant staff . 3- Room very clean and wonderful i really like the quotes on the wall . 4- sustainable hotel 👏🏻 5- Very recommended even for families because its...

We stayed in March 2024. We got an excellent room. The rooms are sound proof and the beds are extremely comfortable. You cannot beat the location. It is central to everything and walking distance to all major spots in Madrid. The staff was excellent and helped us in everything. Ana, Alba, Azahara, and Freddy were so professional and attentive to all our needs. They were super helpful in everything...

I was staying in this Hotel with my family for over 10 days and we had an amazing experience. We can’t be more thankful with all the staff, starting in the from desk, Anthony and Ursula helped us a lot, as well as the rest of the receptionist. In the bar and restaurant the service was incredible, if you have the opportunity to take the breakfast buffet in the hotel, is one of the best decision. And...

Very nice stay at hotel Urso Lovely design by using historic building with modern architecture with taste Very nice in house restaurant

It was an extraordinary service! The concierge, sorry forgot his name, he was from Argentina, went out of his way to make our life easier. We needed a tube for an art work so we could bring it with us on the plane and he ran the errand for us. On another note, the room was always kept tidy and clean! The location of the hotel was great! We had lunch at the restaurant and the food was outstanding! We...

Excellent location, spotty service at reception counter. Couple of associates (nameless..) selectively wait on guests when checking in… Very unfortunate

One of my favorite hotels worldwide! Their family room is perfect for our family, the food is amazing, staff is friendly and very accommodating. Got great restaurants recommendations from them. Been there several times already and coming back next month. Perfect!

Nicely located 5 minutes walk from 2 different metro lines giving access to most of Madrid, and good local bars and restaurants nearby. Urso is a stylish hotel inside a classic Madrid building. Room was comfortable and quiet (facing the side street which was good) with a good sized bathroom. Breakfast in the conservatory was tasty with a good range of buffet and a la carte options. Fraying carpets...

Excellent room quality, service and location. Perfect for exploring central Madrid!

Great location, service and rooms... Big beds nice deep pillows

All excellent! The waiter Brian was very very helpful and professional. He do amazing job!

Environment: Very good Facilities: Very good The service was excellent

Close to the Bernabeu Stadium, full set of toiletries, brand hotel; the disadvantages are that the breakfast is average (my family experienced it in advance), the elevator is small, the big bed is soft, and the overall cost performance is not high

The living experience is comparable to that of domestic budget hotels. It was clean and tidy, but there was almost no storage space in the bathroom shower room, and there was nowhere to put the clothes. The advantage is probably that it is close to the Bernabeu Stadium.

It is clear that the services are very good and the hotel facilities are very complete. Worth staying again Recommended hotel

I think it was a very good hotel. We had a amazing stay. The hotel has a very good metro connections around madrid and I can recommend this place to everyone!

Service was exceptional. Andre went above and beyond. Wilbur made our check in smooth and swift. Minor corrections to the room were handled right away. It is not near the historic or downtown area's. But a 15-20 minute taxi ride will get you there. I would stay here again for the service.

Great place. Large room. I liked the kitchen in the living room. Close to subway to airport (direct) and close to subway to downtown.

Walking distance to CBD district, old apartment, old appliances some time does not work. Very helpful hotel staff with very smooth and quick checking checkout process

There is AC but it still was a bit warm during the heatwave

Very noisy, the hotel smells, but it is close to the mall

The good: well-appointed rooms, the bathroom in particular is modern with very good fixtures. Excellent checking/front desk staff. Easily the most professional, courteous and friendly of any AC brand that I've experienced in Europe. I appreciated being able to check in early. Good location, close to the airport and downtown areas. The not-so-good: why do AC hotels always put their most miserable,...

I stayed here for one night and thought the hotel was very nice and service was excellent. The front desk was very helpful and kind. The room was spacious and clean and nice. I had breakfast in the morning and the options were great and the food was tasty.

The thing I like: Convenient location Cold water serving at lobby Good Bar at the lobby Good room service The thing I do not like: I have been staying for seven days, And they only provide me two bottles of 250ml water in this seven days, no refill, and they are selling water bottle for 2.5 euro at lobby. Could be more ESG friendly if you can give me option no to replace my tower everyday

We have stayed 1-2 weeks each every year in the last 3 years and it has always been a great experience that we keep coming back. The staff is super friendly and hospitable. I have seen a lot of them again and again in the last years and they always have a smile on their face and goes above and beyond to make your stay enjoyable. The breakfast is really nice and the restaurant downstairs - Talcuan...

Nice, quiet location a short walk from the Cartagena Metro stop. Nice breakfast restaurant, with a great spread and wonderful staff. All the interactions with the hotel staff were very nice. The room was large with twin beds (I was a solo traveler), and everything about it, including the bathroom was very impressive.

Room is quite small for three adults and the room is not really sound-proof, can hear the people talking/TV sounds. However, it is quite convenience to get to Plaza de toros Monumental de Las Ventas. Also, there's a supermarket nearby!

Thank you Moises the receptionist to make my stay easy. Thank you to the all team . I know this hotel for years ..The renovation is stunning . Breakfast is absolutely delicious 😋. I had my quiet room . Very closed to Plaza de España. Ideal for tourism or business . Room are clean , elegant and quiet 🤫.

Staff at all levels consistently provide attentive and friendly service. Karima, who oversees the refined sixth-floor restaurant, leads with the highest standards of professionalism. Her colleagues are no less personable and solicitous. I have been very grateful for their hospitality.

I recently had the pleasure of staying at The Principal Hotel in Madrid, and I can confidently say it exceeded all my expectations. From the moment we arrived, the cleanliness of the hotel was evident, creating a welcoming atmosphere that set the tone for our trip. The customer service was truly outstanding. The staff went above and beyond to ensure our stay was comfortable and enjoyable. A particularly...

Our stay at the Principal came at the end of our trip to Spain. The hotel is beautiful, from the stained glass windows in the spiral staircase to the grand lobby area, not to mention the rooftop area with sweeping views. I wish that I could remember the name of the gentleman who checked us in as he was such an integral part of our stay. He gave us a map upon check-in with personalized recommendations...

A great stay. The hotel is in a great location, right in the center. The room was perfect, overlooking the busy street. The room was very large with high ceilings and bluetooth speakers in the room. We enjoyed the turn down service before bed where they also left candies every night. The staff was extremely welcoming and helpful. The rooftop bar was not open during our stay however, we were able to...

I recently stayed at The Principal Madrid, and it was an unforgettable experience! This boutique hotel, nestled in the heart of Madrid’s vibrant Gran Vía, blends historic elegance with modern luxury. Housed in a beautifully restored early 20th-century building, the hotel exudes charm with its classic architecture and sophisticated interiors. The rooms are spacious, impeccably designed, and equipped...

This hotel was a great value for what I paid. The location isn't the best, and it is a little far from any metro stops so it is a little far to access the public transportation (with the exception of the bus). There is a mini bar available in the room. I didn't have the best sleep, because the beds would constantly move (they were on wheels). The shower was oddly setup, so there was a bunch of water...

The location is near to the airport, but to far from the center of madrid. The room for two are spaious, big bed, good pillow (it's important) and the bathroom with gel, shampoo, conditioner and a tub with space for two

Great stay and clean. No A.C. though for rooms...

The staff were very friendly and helpful from the moment we arrived. Going above and beyond their job.Thank you for making our stay enjoyable. I would stay here again when I visit Madrid.

Nice hotel. They clean the room daily, the room service is fast, Good breakfast, offer all you can eat for breakfast, tasty food, the staffs are friendly. Just that it's far from everything in Madrid.

We were so tired after getting in at midnight. And a 2 and half hour delayed flight. The manager was amazing. He greeted us and already had our paperwork out ready to sign when he greeted us. Just amazing service.

In that area for me the best hotel. Prices are decent, rooms are very clean, reception very nice. Only many of them could use a little refurbishment in style. Breakfast is quite good with fresh fruits and a decent selection of cereals and bread. Getting a coffee is a little annoying as it basically a Nespresso machine for all the people staying in the hotel... might be worth an investment.

Lobby quite empty and not very warm. Some seats/tables would be nice. Rooms are good and clean. Good breakfast.

Very nice hotel and I would highly recommend it all visiting Madrid. I was there on business and stay 3 nights and really enjoyed my stay. Parking is a premium so you should use Uber. Hotel is clean and the service is very friendly

Dated but pleasant and friendly. Breakfast simple but tasty and good in room amenities although beware the iron must be ordered to appear. Good room service. Overall recommended but practical rather than aspirational !

A business hotel, good if you need to be on the immediate area. Grocery store just around the corner, and a few restaurants nearby.

Good for short stay, very close to the train train station.

The hotel is very good for me and the staff is very frindly and kindness also the hotel has a prime location, clean and comfortable rooms.

Great location walking distance from Atocha station.

The best place to stay in madrid. Location very strategic in central madrid near to metro station.

I went with a friend for a four day visit to Madrid and needed a hotel that did single rooms and was central. This hotel is located perfectly with nearby access to Atocha rail station  and the express bus from the airport, and with Estación de Artes the Metro line also nearby and only 3 stops from Sol. The reception is staffed with very helpful individuals with infinite patience, which we nearly tested...

I stayed at this hotel last weekend (27 to 29 sep) and i was very satisfied. Very clean room and bathroom; they also provide daily cleaning. The guys at the reception were professional and kind. Location is perfect cuz it's near the metro station and Atocha station. It's surrounded by restaurants, bars and fast food chains such as McDonald's, Kfc, dunkin donuts. There's also a pharmacy nearby. The...

Great quality for the price. The room is small, but modern and clean. And most importantly, very quiet. The check in is contactless.

I loved it it was super clean and great view !

Small but nice rooms. Breakfast could be better. Overall experience positive and price was reasonable.

Rooms are a bit small but overall great!

A 5 min de la linea 2 de metro para llegar a Gran Via y a 20 min de Nuevos Ministerios para el aeropuerto. Es un hotel limpio y confortable para ver Madrid sin tener que estar en pleno centro.

Located in Chamberi, the mouth of the metro Channel in two minutes. Theatres of the Canal and the Gardens at the side. To get out of the restaurants la calle Ponzano. If you're going for themes of work related to Central Administration, close to the C/ Santa Engràcia and C/ San Bernardo. Good deal and restaurant !

Everything is good, although we didn’t get coffee capsules, and mini bar refilled on the second day

Room is clean and comfortable. Nearby metro station - hotel is not located at the city centre, can travel by metro. There are supermarkets and eateries around. Staff are helpful and quick in responding to requests. Some water leakage through the glass door of the shower area to the floor of dry area, but that didnt cause any major disturbance.

great location and neighborhood. the service was great as well. really enjoyed the stay there.

Good value for money. Convenient site, MTR is nearby. Cafe/ restaurant/ food store/ supermarket also nearby. Staffs were polite and helpful. Allowing us for early check in. Baggage storage is available. Certainly will recommend to others

Location is good. Only a few minutes to metro station. Room size is big with a small balcony. Good variety of food for breakfast. We stayed 4 nights but there was no refill of toilet paper. There is no gym facilities in this hotel which doesn’t match with Trip.com’s website.

Everything to satisfaction except very weak breakfast choices and coffee (only from capsule coffee), not something you expect for €22 each :)

Love this hotel!! 10/10 for location (right on the Gran via), service and cleanliness. We had an absolutely beautiful stay here! My family loved this hotel. I plan on staying here again next time I visit Madrid.

Excellent location, well maintained and friendly, helpful staff add to that a beautiful bathroom and a rooftop bar! We used the airport bus to get to the hotel and got a very reasonable fixed price taxi back, service offered at reception. We had a great time in Madrid made all the better by staying here. When we return we will definitely stay at Hotel Atlánttico Madrid.

Very nice hotel but felt like they could use a little work on the hospitality part. Rooms are fine but had no view. Window just led out to a closed off courtyard facing all the other rooms. For the expensive price I thought at least get a view. I will add that the bathrooms though we're huge and one of the nicest I experienced in my month long travels through Europe!

Great location, right in the heart if busy area. The hotel is beautiful on the outside especially lit up at night. Level 9 has two roof top terraces which overlook the city and can sit and enjoy a drink but just a basic bar nothing fancy. The room was quite adequate although I would preder a true King size bed rather than two large singles pushed together. The shower was good with plenty of hot water...

Very nice boutique hotel with a great roof top terrace and bar. The breakfast is below average for the money. Would suggest eating outside the hotel. Elevators are very small. Rooms are nice but the switches are very confusing.

First room we got ha a window towards a "courtyard". It was just 4 other windows. No big space. So we got it changed. Now the window is against a minor street. Perfect. Really nice room. Big, clean. Yes, you can hear a little bit noice from the street, but noting that bothered us. Great windows that take a lot of the noice. Breakfast I 12 euro extra. It is ok. We have had better. Rooftop have a great...

The hotel is located on Gran Via, a lively and convenient spot with many restaurants and shops nearby, making it a great place for shopping. Two days in a row, the hotel staff knocked on our door and then entered our room on their own, startling us all awake. The staff offered no apology, something we'd never experienced before. Finally, we complained to the front desk, and they simply told us to...

This is my go-to hotel whenever I visit Madrid. It's incredibly convenient, located right off Gran Via. When I'm tired, I can quickly head back to the hotel to rest. Plus, the front desk staff speaks excellent English.

Great value hotel. Lovely room. Great location. Definitely recommend Definitely would stay again.

The hotel is very central located. Not cheap for solo room. my room had no view (no sunlight) but the alleys of the building. No central heating in the room but there was an air conditioner. There was a construction in the hotel with alot of disturbing sounds. You can’t have a nap in the afternoon. Raoul or Rafael a new employee there was very nice customer service person. Lovely, welcoming and helpful

Hotel very well located, with very spacious facilities and very comfortable rooms. They gave me a room on a high floor and it was quiet, a detail that is appreciated. Check-in is usually from 12:00 onwards, which is also very important. I will stay again.

Great location and helpful staff. Rooms are very basic and you can hear a lot of noise from others in the corridors. Would avoid if a light sleeper. Good for one night, no frills.

The mattress and pillow were uncomfortable and I didn't sleep well.

From arrival to departure, an absolute wonderful experience. Great location, excellent room and top notch staff. Thanks to Ivan, for being a fantastic host and go for the extra mile. Not easy to work in customer service or hospitality, but the team really does it all. Many thanks and hasta pronto!

Very much enjoyed my stay here! Well designed, modern & comfortable rooms. Loved having the yoga mat and the little Bluetooth speaker in the room! Great value for money in this part of Madrid. Will be back.

Beautiful hotel with a great location! Lovely staff. The only problem was the temperature in the room. It was hot. I called Front Desk and the only solution was to turn off the thermostat (which was already off).

The rooms in this hotel are very nice and the front desk staff is warm and friendly!

The interior was pop and modern, which was nice. However, the walls were thin, so I was a bit bothered by the noise.

I stayed for several nights at Muralto, my stay was excellent! The hotel is very well located, nearby a metro where you can go everywhere, you can even walk to some famous locations in Madrid. The appartment was lovely. You can see that having their rooms and appartment clean is a high priority as well very well agenced. The personel helped me to find a place where to eat, thanks to them.

The room was average, not cost-effective, too expensive, the location was OK, they opened our room door without permission, I don't know why? Fortunately there was one person in our room, the staff closed the door and left without any explanation. When we were not in the room, we hung a do not disturb button on the door, because our luggage was open, we found that they still entered the room to clean...

We LOVED this hotel! The room was very nice and clean. Breakfast was delicious and had a wide variety of options. The location is not super close to the downtown touristy stuff but it was really close to the Argüelles metro stop so it was still very easy to get around. The best part was the staff. They were cheerful and so attentive and helpful to us with our various requests or questions we had. I...

This place was awesome. The bed was comfy with nice pillows and our room had a cute little view. The air conditioning worked really well which was so nice. It’s really close to the Argüelles train station which made it easy to go wherever we wanted in the city. The breakfast is GREAT, one of the best I’ve ever had in a hotel. The staff were all extremely kind and accommodating. Most spoke English as...

Excellent location, very helpful staff and excellent breakfast. The room was perfect, plenty of room for clothes, suitcases and two people. The kitchenette was well equipped, even though I didn't use it. Very close to the Princesa avenue and El Corte Inglés.

It is very close to the Plaza de España and very convenient. You can visit the Palais des Anglais just one block away. It’s also close to the subway station ~ I highly recommend it😊

The hotel is great; the location isn't exactly wow-worthy, but it's okay. It's a nice, average hotel, nothing special. But overall, it's clean, comfortable, and cozy. The receptionist started mocking me when the conversation turned to water. I didn't know water was only provided once upon check-in. When I asked for more water, he told me to get it from the tap or buy it. He ended up getting me some...

Environment: Looking at the map, it seems quite close to the Binyi Pavilion, but it's actually quite inconspicuous. It's across a main road, then around a corner, so it's not noticeable unless you're paying attention. Facilities: Paid parking is available for 27 euros per night. The parking lot has a large iron gate, and there's a security guard on duty at the front desk. Service: I didn't have breakfast...

The hotel is right next to the M30 and far from all the tourist attractions, so you have to take an Uber to get everywhere. The modern decor is sure to catch the eye of women. The beds are hard.

Room was clean and exactly like the photos, amenities were available, they give you extra towels for the pool, hair dryer was great, staff was friendly and helpful, location is close airport and the stadium and to 2 metro stations but you have to go up a little hill to get to the hotel, that was the only thing I wish I knew beforehand, had a great time overall

We enjoyed our 7 nights at the hotel. Amazing staff and good breakfast. Thanks Ibis

The check-in desk is very special. But also very friendly. The breakfast is great. The parking lot is large and easy to park. There is a Carrefour hypermarket not far away, which is still good for shopping.