Royal Club By RVHR, Palm Jumeirah Hotel

Not correct service. Handed back rental and have to fight for safety deposit. No communication and not correct service.

Pathetic service by the management of this vacation rental, just checked into the apartment, the tv is not working in any of the rooms and the management just doesn’t care. Poor manager with no customer centricity. Just said will take 2-3 days and left. How is one expected to stay here, need management to take immediate action

I had no wifi for days and called the reception the did nothing about it, and the plugs don’t work too 🙄 and they service is terrible, thank you for ruining my holidays

4pm check in although despite being a late check in was not ready.

You’re given half the number of tickets required for the beach club.

This hotel is cheap as it’s rubbish. Do not stay unless you’re happy to be disappointed

Please read my complaint,

Dear All

This letter is to complain about service I recently booked a hotel by using your site for 3 days and 2 night check in date on July 28, 2014 to have rest during holiday.

Everything was fine till we check-in then we have found that nothing matching what we saw from your groupon we have surprised that the beds smell very badly all floor are not cleaned, towels are old, not cleaned, they were going to charge for the swimming pool, etc.

Thereafter, same night at 01.00 am in the early morning, I called reception to find out how to solve problem I have had with. After I had been on hold for several minutes, then one of the person came on the line.

I had to explain my problem to him several times because he did not seem to be listening and therefore asked me the same questions repeatedly. Then again put me on hold for several minutes, and then returned to ask crazy questions as like "why we did not check before, why we are going to complain them in the evening time, etc." which is completely could not be acceptable, that so when I feel the person could not understand my problem and the miscommunication will go as it is and finally He returned to say he could not help me. Needless to say, I was quite frustrated.

I close the phone and went to their management office, I found there another Philippine person, I try to explain him everything from the first then he sorry from that then he told that they are going to take immediate action to rectify things then I went back to my room at around 02.00 am then I start to wait the person but no one came and then I give them another ring and another, another and finally they came with pillow cover, bad cover and deodorant, which simply action to play with us shows that they are taking action, but the day was stupid tired, and headache day, believe me we could not sleep complete day.

After in the morning when receptionist persons came duty , I went there and I told them that I don’t want to stay there in their hotel anymore and there was another shock that the person (receptionist) did not ask any question, at least he can say why that much early?
And I told them that I have to told with their manager, I start to explain all happened last night but regrettably the manager was same zero action and he told it is okay and only one unstressed simple sorry.

Then directly we came back to home with overload tension, and stress.

I recently got booked into this hotel through Hotwire and it was not what i expected. The system shows you a great deal for a 4 star hotel which it is not. It is an apartment building which has a small management company that is renting out small apartments on some floors. I find this very unacceptable to call this a hotel and book it as such. There is no front desk you get walked in by security to a side room to some one with a desk. No restaurants on site and they are all located in other buildings. Even the picture of the building is deceptive as there are 20 other buildings like it and the one they have shown is off a building backing on to a beach. Which clearly its not, my room backed on to a construction parking lot and it was noisy. The building itself was in poor shape with areas being cornered off with red tape. I don't understand how a shared apartment building can be rated as a 4 star hotel when it clearly is not a hotel or has the amenities to show for it. I was stuck as i prepaid so had no choice but to stay, but i have learned a lesson in life not to pre pay through hotwire again.

Receptionist doesn't know basic math for price calculations cause they'll end up ripping you off and very rude costumer service very poor I will never return to this place again worst experience